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Explore critical topics shaping today’s SAP landscape—from digital transformation and cloud migration to cybersecurity and business intelligence. Each topic is curated to provide in-depth insights, best practices, and the latest trends that help SAP professionals lead with confidence.
Discover how SAP strategies and implementations vary across global markets. Our regional content brings localized insights, regulations, and case studies to help you navigate the unique demands of your geography.
Get industry-specific insights into how SAP is transforming sectors like manufacturing, retail, energy, and healthcare. From supply chain optimization to real-time analytics, discover what’s working in your vertical.
Dive into the most talked-about themes shaping the SAP ecosystem right now. From cross-industry innovations to region-spanning initiatives, explore curated collections that spotlight what’s trending and driving transformation across the SAP community.
Published: 12/30/2024
Reading time: 3 mins
Created an enhanced partner portal for distributors, dealers, contractors, and engineers to enable improved partner relationships and provide a consistent and user-friendly digital journey. The new website will be the one stop shop for all partner activities and easy to use with seamless integration to relevant systems.
A global leader in manufacturing and distribution of heating, air-conditioning and refrigeration solutions
Create an enhanced partner portal for distributors, dealers, contractors, and engineers to enable improved partner relationships and provide a consistent and user-friendly digital journey. The new website will be the one stop shop for all partner activities and easy to use with seamless integration to relevant systems.
The client realized that its traditional commerce platform, largely based on outdated technologies required to be updated with new systems and technologies for providing enhanced, omni channel customer experience. To achieve these goals, the client focused on enhancing their sales channel portal to allow for quick search of brands and products using a robust product catalog, single sign-on, product configuration, real-time inventory visibility, online ordering, quick reordering and self-service capabilities.
The client wanted us to create a fluid digital commerce solution that could simplify and streamline their complex ordering process for their US, Mexico & Canadian distributor & dealer network and hierarchy, ultimately drive sales growth through the deployment of a self-service commerce solution.
The client selected Accrete Solutions to provide an end-to-end digital commerce solution, encompassing business analysis, UI/UX and solution design, development, implementation, configuration, and support of the new online sales channel. Accrete Solutions leveraged their digital commerce and SAP integration expertise across multiple customers & industries and helped develop a robust and scalable commerce solution for the client. Accounts, Products and pricing information was replicated to SAP Hybris using Datahub. A single unified Product catalog was developed for managing product, taxonomy & pricing information and it was enriched with content like marketing text, images, documentation etc. The solution allowed users across distributor hierarchies to search and browse products for brands in the product catalog that they were allowed to sell. We helped create content governance processes to guide content creation after go-live, and assisted with content development to mprove product discovery. The user registration process was streamlined and it dramatically reduced the new account creation process.
Partners could do a single sign-on into SharePoint Portal, SAP Hybris and SAP CRM to access content, browse products, analytics, online ordering and update their dealer information. Users were able to add products to the shopping cart, do quick ordering by uploading products into shopping cart using a CSV file, configure a product, view pricing, and shipping costs, select carrier and get products delivered to the job site or warehouse. Submission of the order in SAP Hybris resulted in orders being created in SAP CRM which were replicated to SAP ECC for fulfillment purposes.
With the launch of their new distributor portal, the client introduced a low cost and time-saving efficiencies for their business users and their North American distributor network. Personalized user experience, ease of ordering and one stop shop for partner activities has heralded a new dawn of the digital journey for their sales partners.
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